Delivery Information

Delivery and fulfilment

MOON KHAN LTD sells physical clothing. Available delivery destinations, shipping services, shipping charges and estimated delivery times are displayed at checkout before you place an order. We do not promise a fixed delivery speed that has not been confirmed at checkout.

Dispatch and tracking

After acceptance of your order, we arrange dispatch using the delivery option selected. Where tracking is available, details are sent through the order communications. If an item cannot be supplied or there is a material delay, we will contact you to discuss available options, including cancellation and refund.

Delivery responsibilities

Unless we agree a different delivery period with you, goods must be delivered without undue delay and within 30 days of the contract being made. Risk remains with us until the goods come into your physical possession or that of a person you nominate (other than the carrier). If delivery fails, please contact us at contact@moonkhan.co.uk.

Missing, damaged or incorrect orders

Notify us as soon as possible with your order number and a description of the issue. Your statutory rights remain unaffected.

International orders

International delivery is available only where a destination and shipping service are explicitly offered at checkout. Any applicable import charges will be disclosed where we are required to do so.