MOON KHAN LTDEffective date: 10 November 2026.
1. Seller and scope
These terms apply to consumer orders placed directly through the MOON KHAN LTD website. MOON KHAN LTD is a United Kingdom limited company trading in clothing retail. Contact: contact@moonkhan.co.uk. Separate eBay marketplace transactions are governed by the applicable listing and eBay rules, in addition to mandatory consumer rights.
2. Product information
Descriptions, material information, sizes, prices and availability are stated on product listings. Colours may differ slightly between screens. If information is unclear, contact us before ordering.
3. Prices and payment
Prices are shown in GBP and include applicable UK VAT where required. Any shipping charges are disclosed before order confirmation. Payment is taken through the payment methods offered at checkout; we do not store full card numbers on our website.
4. Orders and acceptance
Submitting an order is an offer to buy. An automatic acknowledgement confirms receipt but does not necessarily mean acceptance. The contract is formed when we confirm acceptance or dispatch. If an item is unavailable or an order cannot be fulfilled, we will notify you and refund any payment for unfulfilled items.
5. Delivery
Delivery options, costs and estimates are presented at checkout. See our Delivery Information page. Your statutory delivery rights remain unaffected.
6. Cancellation and returns
See our Returns & Refunds Policy for the 14-day cancellation procedure, returns, refunds and faulty goods. Nothing in these terms restricts mandatory consumer rights.
7. Customer responsibilities
Provide accurate delivery and contact details and use the site lawfully. Contact us promptly if you notice an error in your order information.
8. Liability
We do not exclude liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud, or your statutory rights relating to goods. We are responsible for foreseeable loss caused by our breach of these terms or failure to use reasonable care and skill, subject to applicable law.
9. Complaints and disputes
Contact contact@moonkhan.co.uk with the order number and details. We will review the matter and respond. These terms are governed by the applicable law of the United Kingdom jurisdiction relevant to your consumer contract; mandatory protections in your place of residence are not displaced.
10. Updates
We may revise these terms for future orders. The version applicable when your order is placed governs that order unless law requires otherwise.