MOON KHAN LTDPolicy effective: 10 November 2026.
14-day right to cancel online purchases
For most clothing purchased online, UK consumers may cancel without giving a reason within 14 days after the day they receive the goods. For an order delivered in separate parcels, the period generally runs from the day after receipt of the last parcel. To cancel, email an unequivocal statement to contact@moonkhan.co.uk before the cancellation period expires. Include your name, order number and items being cancelled.
Returning cancelled items
After notifying us of cancellation, send the goods back within 14 days. Email us for the return address and instructions. You normally pay the direct cost of returning items where we have told you of this responsibility before purchase; if we have not informed you, we bear that cost. You may inspect clothing as you would in a shop, but you may be responsible for diminished value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.
Refunds
When you cancel the entire eligible order, we refund the price paid and the cost of the least expensive standard delivery option we offered (not additional express delivery charges). We refund without undue delay and no later than 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier. If we have not dispatched goods, the applicable cancellation refund is made within 14 days of being informed of cancellation. Refunds are made using the original payment method unless you expressly agree otherwise; no refund fee is charged.
Exceptions
Statutory cancellation exceptions may apply, including genuinely personalised or made-to-specification items and sealed goods not suitable for return for health protection or hygiene reasons once unsealed, where the legal conditions are met. Ordinary clothing is not automatically excluded from cancellation rights merely because it has been tried on.
Faulty, damaged or misdescribed goods
Your rights under the Consumer Rights Act 2015 are separate from the change-of-mind cancellation right. Goods must be as described, of satisfactory quality and fit for purpose. Depending on circumstances and timing, you may be entitled to a repair, replacement, price reduction or refund, including the short-term right to reject within 30 days where applicable. We cover reasonable return costs for goods that do not conform to the contract. Contact contact@moonkhan.co.uk with your order number and issue.
Exchanges
For a different size or colour, contact us. Exchanges depend on stock availability; your statutory cancellation and faulty-goods rights remain unchanged.
eBay purchases
If you bought from our eBay shop, initiate returns through the applicable eBay order/returns process. The return terms displayed on the individual eBay listing and eBay Money Back Guarantee processes apply alongside, and do not reduce, your statutory consumer rights. This website policy governs orders placed directly through this website.